Before you read the full legal text, here is a plain-English summary of the six most important points in the w778 Privacy Policy — written for real players in Pakistan, not just lawyers.
All personal data collected by w778 is stored on encrypted servers using industry-standard TLS encryption in transit and AES-256 encryption at rest. Access to your data is restricted to authorised personnel only, and all staff handling personal data are bound by strict confidentiality obligations.
w778 follows a data minimisation principle — we only collect the personal information that is strictly necessary to operate your account, process transactions in PKR, verify your identity through KYC, and comply with our legal and anti-money laundering obligations. We do not collect unnecessary data.
w778 does not sell, rent, or trade your personal information to third-party marketing companies or data brokers under any circumstances. When we share data with third parties — such as payment processors like JazzCash or EasyPaisa — it is only for the specific operational purpose for which consent was given or a legal basis exists.
As a w778 player, you have the right to access the personal data we hold about you, request corrections, ask us to delete your data in certain circumstances, withdraw consent for marketing communications, and lodge a complaint with a supervisory authority. These rights can be exercised at any time by contacting our support team.
w778 uses cookies and similar tracking technologies to improve your experience on the platform, remember your session preferences, and analyse how our platform is used in aggregate. We do not use cookies to build advertising profiles for third-party ad networks. You can manage your cookie preferences at any time via your browser settings.
If you have any questions about your privacy, want to exercise any of your data rights, or need to report a data concern, our support team is available 24/7 via live chat in both Urdu and English. We take all data-related enquiries seriously and commit to responding within 72 hours of receipt.
NOTICE: This Privacy Policy describes how w778 ("we", "us", "our", "the Company") collects, uses, stores, and shares personal information collected from users ("you", "Player") of the w778 platform accessible at w778.asia. By registering an account or using the w778 platform in any capacity, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.
w778 is Pakistan's trusted online gaming destination, offering cricket betting, live casino, slot games, Super Keno, Dreams of Macao, and a wide range of other entertainment products — all denominated in Pakistani Rupees (PKR). As part of delivering these services, we necessarily collect and process certain personal information about our players.
We recognise that privacy is a fundamental right, and we take our obligations as a data controller seriously. This Privacy Policy has been written to be as clear and straightforward as possible, so that every player — whether based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan — can understand exactly what happens with their data when they use w778.
This policy should be read alongside our Terms & Conditions, which govern your use of the w778 platform as a whole. If there is any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall take precedence.
The categories of personal data that w778 may collect about you include, but are not limited to, the following:
Full legal name, date of birth, gender, and copies of government-issued identity documents submitted during the KYC (Know Your Customer) process — such as your CNIC (Computerised National Identity Card), passport, or Pakistani driving licence.
Email address, Pakistani mobile phone number, and residential address. This data is used for account communication, two-factor authentication, and verification purposes.
Payment method identifiers associated with your deposits and withdrawals on w778 — such as JazzCash account numbers, EasyPaisa account numbers, HBL, UBL, or Meezan Bank account details, and Raast payment identifiers. We do not store full bank account credentials; payment processing is handled by our certified payment partners.
Records of all deposits, withdrawals, bonus credits, wagers placed, game results, and account balance changes, including the PKR amounts and timestamps associated with each transaction.
IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and unique device identifiers. This data is collected automatically when you access the w778 platform.
Information about how you interact with the w778 platform, including pages visited, games played, session durations, bet history, click patterns, and feature usage. This data is used in aggregate for platform improvement and, at the individual level, for responsible gaming monitoring.
Records of all communications between you and the w778 support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
Special Category Data: w778 does not intentionally collect special category data (such as health information, political opinions, or biometric data) unless you voluntarily provide it in the context of a responsible gaming self-exclusion request or a safeguarding concern. Any such data is handled with the highest level of confidentiality and processed only for the purpose for which it was provided.
w778 collects personal data through the following channels:
w778 processes personal data only where a valid legal basis exists. The primary legal bases on which we rely are set out in the table below:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals in PKR | Performance of contract |
| KYC and age verification (21+ requirement) | Legal obligation / legitimate interests |
| Anti-money laundering (AML) monitoring | Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation / legitimate interests |
| Fraud prevention and platform security | Legitimate interests |
| Sending promotional communications | Consent (withdrawable at any time) |
| Platform analytics and improvement | Legitimate interests |
| Dispute resolution and complaints handling | Legal obligation / legitimate interests |
Personal data collected by w778 is used exclusively for the following purposes:
Marketing Opt-Out: You can withdraw your consent to receive w778 marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team via live chat. Opting out of marketing will not affect your ability to use the w778 platform or receive essential account communications.
w778 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data with the following categories of trusted third parties, strictly on a need-to-know basis and only to the extent necessary for the specified purpose:
All third-party service providers engaged by w778 are contractually required to handle your personal data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than the one for which it was shared.
w778 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years post-closure |
| KYC documents (CNIC, passport, etc.) | Duration of account + 5 years post-closure |
| Financial transaction records | 7 years (AML regulatory requirement) |
| Responsible gaming records | Duration of account + 5 years post-closure |
| Customer support communications | 3 years from last interaction |
| Technical and usage logs | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
w778 takes the security of your personal data seriously and has implemented a layered set of technical and organisational security measures designed to protect your data from unauthorised access, loss, misuse, or disclosure. These measures include:
Your Role in Security: While w778 maintains robust security measures, you also play an important role in protecting your own data. Please use a strong, unique password for your w778 account, never share your login credentials with anyone, and contact us immediately if you suspect any unauthorised activity on your account.
w778 uses cookies and similar technologies (including web beacons and local storage) to operate and improve the platform. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the platform to function — login sessions, security tokens, language preferences | No — essential for service |
| Functional | Remember your preferences such as game settings and notification choices | Yes — via browser settings |
| Analytics | Aggregate usage statistics to help us understand how the platform is used and where it can be improved | Yes — via browser settings |
| Responsible Gaming | Track session duration and gaming patterns to support our responsible gaming monitoring obligations | No — required for player safety |
w778 does not use third-party advertising cookies or allow any external ad networks to place cookies on the w778 platform. You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the w778 platform.
As a w778 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email. We will respond to all verified rights requests within 30 days of receipt.
The w778 platform is strictly restricted to individuals who are 21 years of age or older. w778 does not knowingly collect or process personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual who has not met the minimum age requirement, we will immediately suspend the relevant account and delete all associated personal data, subject to any retention obligations under applicable law.
If you are a parent or guardian and believe that a minor in your care has created a w778 account or provided personal data to w778, please contact our support team immediately via live chat. We will investigate and take appropriate action within 24 hours of receiving your report.
🔞 21+ Policy: Age verification is conducted as part of the w778 KYC process. Players who cannot provide satisfactory proof of age (such as a valid CNIC, passport, or driving licence) will not be permitted to make deposits or withdrawals. Where there is reasonable doubt about a player's age, the account will be suspended pending verification regardless of any prior activity.
As an online gaming platform operating internationally, some of the personal data collected by w778 may be transferred to, stored in, or processed in countries outside Pakistan. This may occur in the context of our use of cloud infrastructure providers, game software providers, or KYC service providers whose systems are located in other jurisdictions.
Where such international transfers occur, w778 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that which applies within Pakistan. These safeguards may include contractual clauses incorporated into agreements with third-party processors, or reliance on the recipient country's adequacy determination by relevant authorities.
w778 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the w778 platform. When we make material changes to this policy, we will notify registered players by email to the address on file and by publishing a prominent notice on the w778 platform at least seven (7) days before the revised policy takes effect.
The effective date at the top of this page will always reflect the date on which the most recent version of the Privacy Policy came into force. We encourage you to review this policy periodically. Your continued use of the w778 platform after the effective date of any revision constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or w778's handling of your personal data, please get in touch with our Data Privacy team through any of the following channels:
Urdu Support: Our privacy support team is fully bilingual. If you are more comfortable discussing your data rights in Urdu, our agents are ready to assist you in Urdu at any hour via live chat. Aap Urdu mein bhi rabta kar sakte hain.